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Have a question?
Don’t hesitate to reach out to us.
FAQ
Can I pick up my order?
Can I pick up my order?
Yes. You can pick up at Store Maastricht during opening hours or at the atelier by appointment. We’ll confirm when your order is ready.
Can I visit the atelier?
Can I visit the atelier?
Yes, by appointment only. It’s our logistical hub where new containers arrive and are unpacked; we keep a larger selection here than online.
Can I load/unload at the door?
Can I load/unload at the door?
Yes. You may load and unload directly in front of the store during opening hours.
Can I plant directly into the pot?
Can I plant directly into the pot?
Our earthenware pots are often vintage and not waterproof. Always use an inner pot or liner to protect your plant and interior.
For outdoor use, please check the product page or contact us. If suitable, we can drill a drainage hole to prevent frost damage.
Always use an inner pot and ensure good drainage so excess water can escape.
Will my item look exactly like the photos?
Will my item look exactly like the photos?
Expect natural variations in tone, texture, and patina. We do our best to photograph accurately, but each piece has its own character.
Do you work with trade professionals?
Do you work with trade professionals?
Yes, designers, architects, stylists, property and landscape professionals.
Do you sell gift cards?
Do you sell gift cards?
Yes, digital gift cards (with online code) and physical gift cards by post (as a present). Details and any additional costs are shown on the product page.
Do you drill drainage holes?
Do you drill drainage holes?
Yes! Free of charge on request for outdoor use. This helps water escape and reduces frost risk. Please note: once drilled, the pot is non‑refundable.


